Customer Service

Customer Service

Contact Us

Please contact us with any questions or comments you may have regarding your purchases or our products. You can contact us at 530-893-3520 (Monday through Friday 8am-5pm PST, excluding holidays) or at weborders@sierranevada.com.

Location and hours

Chico

1075 East 20th Street
Chico, CA 95928

Mills River

Sunday-Thursday: 11am-9pm
Friday & Saturday: 11am-10pm

100 Sierra Nevada Way
Mills River, NC 28732

Shipping & Handling

 In an effort to get your Sierra Nevada gear to your front door even faster, we are simplifying our shipping rates. All orders will now be shipped based on weight from our Chico, California warehouse.

 If you need your order sooner, expedited options are available for a few extra bucks. On average, all orders process in 1-2 business days with standard shipping arriving in 1-5 business days.

 We still offer FREE shipping on gift cards, which go out through USPS Standard Mail from California. If you have any questions about your order or the shipping details, feel free to contact us at:

Sierra Nevada Brewing Co. 
Web Orders 
1075 E. 20th Street 
Chico, CA 95928 
530-893-3520 
weborders@sierranevada.com

Product Returns and Exchanges

Sierra Nevada Brewing Co. wants our customers to be completely satisfied with their purchases. If you are not completely satisfied with your order you may return it to us for an exchange of equal value or refund (less all shipping charges). All items must be returned in new condition or like new condition. Please ship all returns with a copy of your order info and a note regarding the return details to:

Sierra Nevada Brewing Co. 
Web Orders 
1075 E. 20th Street 
Chico, CA 95928 
530-893-3520

For further return questions, please contact us prior to returning your order at weborders@sierranevada.com.

Legal Notice

Sierra Nevada Brewing Co. will not be held responsible for and reserves the right to correct typographic, photograph, and/or descriptive errors. Prices, terms and policies are subject to change without notice.

Privacy Policy

The privacy of our customers is extremely important to us. The information submitted by our customers for purchases will be used exclusively for the service of our customers. We will not share any customer information with third parties or distribute it for marketing purposes. Please review our Terms & Policiesfor further information.